Our Guarantees If after signing up for our services you are unsatisfied due to service related problems on our part, we will happily give you a full refund. This satisfaction trial period extends for your first 30 days. This policy does not apply to additional services such as extra disk space, additional e-mail accounts, etc., and is only applicable to the web hosting services.   Guaranteed Satisfaction... :: Complete refund of the fees paid in advance :: Complete refund of first month of service (when paid monthly) :: Applicable during the 30 days following the account's activation :: Applicable to Shared hosting services only :: Does not apply to domain registrations :: We help you get started with your account (even if you transfer hosts) :: Does not apply to Dedicated Servers (servers need a 30 days notice for cancellation)  Guaranteed Network Availability & Electrical Power... :: Guaranteed 99.99% network uptime :: Guaranteed 100% power availability   Guaranteed Hardware Replacement... :: At any time, the dysfunctional hardware will be replaced within four hours.   All refunds will be processed within 30 days and refunds will be done directly to your credit card